Cancellation & Refund Policy

Plain-language summary of how cancellations, withdrawals and refunds work for the Byteca Platform subscription (€12.95/month in the EU, £12.95/month in the UK, $14.95/month elsewhere). The Terms of Service prevail in case of conflict.

How to cancel

1. Open your subscription page — the private link shown right after you subscribed (bookmark it).
2. Click Manage subscription. You are taken to the secure Stripe customer portal.
3. Choose Cancel subscription and confirm.

You can also cancel by emailing [email protected] from the address you subscribed with. Cancelling is as easy as subscribing — no phone calls, no retention offers required.

When cancellation takes effect

Immediately for future billing: you will not be charged again. Your access continues until the end of the month you have already paid for, and then stops. You can re-subscribe at any time.

14-day right of withdrawal (EU/EEA consumers)

If you are a consumer, you may withdraw from the subscription within 14 days of subscribing without giving a reason — simply tell us in writing (an email is enough; a model text is in the Terms). Since the Service is available to you from the moment you subscribe, we refund the price paid less a proportional amount for the days already elapsed. Example: on a $14.95 monthly plan cancelled after 7 days of a 30-day period, we refund about $11.46. Refunds are made within 14 days to the payment method used.

After the 14 days

Amounts already charged for the current period are not refunded when you cancel — you keep access until the period ends instead. Exceptions where we do refund in full or in part:

• we discontinue the Service or terminate your subscription without you being at fault (pre-paid time after the end date is refunded);
• a duplicate charge or another billing error on our side;
• whenever mandatory consumer law gives you a right to a refund.

Failed renewal payments

If a renewal cannot be collected, Stripe retries the payment over the following days and you can update your card from your subscription page. If the payment still fails, the subscription is paused or cancelled and you are not charged.

Price changes

We give at least 30 days’ notice by email before any price change. If you do not agree, cancel before the change takes effect and you will not be charged the new price.

Questions or complaints

Write to [email protected] and we will sort it out.